FAQs/ Help

How do I know my size?

Each item in our collections is designed with a specific silhouette in mind, so the fit may vary depending on the product. To help you choose the right size, we provide a detailed size chart on every product page.


We recommend checking the product description carefully before placing your order, as it includes specific notes on how each piece fits.
Can I cancel my order?

Yes, you can cancel your order — but only if it has not yet been shipped. Since we process orders quickly, it’s important that you contact us as soon as possible after placing your order. Once the package has been dispatched, cancellations are no longer possible.
Can I change my order?

If you do need to make a change, please contact us immediately after placing your order — we will do our best to help.

For limited drops, changes can only be made if the item you would like to switch to is still available at the time of your request. Since our products sell out quickly, we cannot guarantee availability.
Is it possible to reserve an item?

No, we do not offer the option to reserve or hold items. Every order is processed in the order it is received, and once an item is sold, it is no longer available. We recommend checking the product page and placing your order promptly to ensure you secure the pieces you want.

Subscribe to our newsletter to receive reminders about upcoming drops, making it less likely that you’ll miss out on your favorite pieces.
What are Limited Drops?

Limited drops are collections released in small, exclusive quantities. Each drop is available for a short time, and once the items are sold out, they will not be restocked or reproduced. This ensures that every piece remains unique and exclusive to those who secure it.
Are there other products available besides the drops?

At the moment, no — we do not have additional products in stock. However, we are currently planning new releases, so stay tuned for updates and announcements about upcoming items.
What payment methods are accepted?

We offer a variety of secure payment options to make your shopping experience smooth and convenient. You can pay using:
  • American Express
  • Apple Pay
  • Bancontact
  • EPS
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

All payments are processed securely and encrypted. Additionally, please note that we operate under the small business regulation (§19 UStG), which means no VAT is added to your purchase.

Shipping

Can I track my order?

You will receive an email with a tracking number as soon as your order has been dispatched, so you can follow your package every step of the way.
Can I change my delivery address?

If you need to change your delivery address, please contact our customer service immediatly. Once the package has been dispatched, we cannot guarantee any changes, and we are not responsible for incorrect address entries.
Where do you ship to?

Currently, we ship within the European Union (EU).
How much does shipping cost?
  • Germany: €5.90 - free shipping for orders over €100

  • European Union (EU): €10.90 - free shipping for orders over €150
When will I get my order?

Orders are typically shipped within 2–3 business days. Delivery within the EU usually takes 3–7 business days, depending on the destination.

Please note that we cannot be held responsible for delays caused by the shipping carrier.

Have a question we have not answered?

Go to contact us

Email: contact@amoury-fashion.com